How many and what types of complaints does the Board investigate?

We investigate about 90 to 150 complaints a year. Some common complaints that we investigate are:

Some common complaints NOT investigated by us are:

How do I file a complaint?

Complete the complaint form and send it to our office via email, fax (360-664-9190), or mail.

How long does an investigation take?

It depends on the difficulty of the complaint, the level of help that is received, and our work load.

How often is a status update of the investigation given?

We will notify you whether or not an investigation is opened. Updates are not provided during the investigation.

Can my name be confidential?

No. We are required to comply with the Public Records Act (RCW 42.56).

Investigation Statistics

Current and Preceding Three Years